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Glovo creates a telephone line to support the elderly and facilitate requests for …

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Glovo creates a telephone line to support the elderly and facilitate requests for ...

Glovo, which manages an application for smartphones to deliver products and food, has created a telephone line for grocery and drugstore orders. The objective of this new contact to be able to use the services of the Spanish platform is “to support mainly the senior population and other more vulnerable strata”, says the company in a statement. Because of this, there is a catch: the number can only be used by those who do not have a Glovo account.

Unlike the app, which is available 24 hours a day, with establishments setting the times, the telephone line will be accessible every day "between 11 am and 5 pm". “Orders can be made up to 50 euros and up to a maximum of 9 kilos”. All orders "must be paid in cash" and Glovo leaves the recommendation to "prepare an envelope with the right amount to deliver to couriers" before the order arrives. The contact for this new line is 21 145 16 10.

Glovo creates this direct line mainly to support seniors, a more fragile population that, in this way, has a means of facilitating access to essential goods such as groceries and parapharmacy, just dial the indicated phone number and place your order orally, ”says Ricardo Batista, director of Glovo in Portugal.

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Pedro Santos, director of e-commerce at Sonae MC, who, through Continente and Well’s, guarantees distance sales by Glovo, says: “This is another opportunity to make products reach customers' homes quickly”. In addition to products from Sonae MC brands, Glovo has partnerships with other grocery stores and parapharmacies.

Since the beginning of the pandemic, delivery service companies have differentiated the business model and introduced new forms of delivery. From vouchers to help volunteers delivered by Bolt, to goods delivery support by Free Now (and Kapten), to the partnership with Uber's CTT (which is part of Uber Eats), these businesses have launched new products to reach a largest section of the population.

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Glovo was founded in Barcelona in 2015. In 2017, it arrived in Portugal. Currently, the application is present in 34 cities: Amadora, in Almada, Aveiro, Barreiro, Braga, Cascais, Coimbra, in Covilhã, in Ermesinde, Évora, Faro, in Funchal, in Guimarães, Lisbon, Leiria, Loures, Maia, Marinha Grande, Matosinhos, Odivelas, Oeiras, in Porto, in Ponta Delgada, Póvoa de Varzim, Queluz, Rio Tinto, Seixal, Setúbal, Sintra, Torres Vedras, Viana do Castelo, Vila Nova de Gaia, Vila Real and Viseu.

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